Refund policy

Return Policy:

Last updated: February 18, 2026

At Shopalumapro.com, we want you to be 100% satisfied with your purchase. We offer a 10-day return window from the date you receive your order.

Eligibility for Returns

To qualify for a return, your item must meet all of the following conditions:

  • Be in its original, unused condition (unworn and uninstalled)
  • Include all original tags, accessories, and packaging
  • Be accompanied by your original receipt or proof of purchase

Restocking Fee

All returns are subject to a restocking fee.

How to Start a Return

  1. Contact us at sales@shopalumapro.com within 10 days of receiving your order.
  2. Include your order number and the reason for the return.
  3. Once approved, we will email you a prepaid return shipping label and detailed instructions.

Important: Returns sent without prior approval or outside the 10-day window will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If your item arrives damaged, defective, or is the wrong product, contact us right away at sales@shopalumapro.com. We will evaluate the issue and arrange a free replacement or refund as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Sales items and gift cards

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. We do not process direct exchanges.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel your purchase within 14 days for any reason, provided the item is returned in its original unused condition with all tags and packaging intact.

Refunds

After we receive and inspect your return, we will notify you of the approval status.

  • If approved, your refund will be issued to your original payment method minus the applicable restocking fee within 10 business days.
  • Please allow additional time for your bank or credit card company to process and post the credit.

If more than 15 business days have passed since your refund was approved, please contact us at sales@shopalumapro.com.

Return Shipping Address

All approved returns must be sent to: 176 Detroit Street, Unit 13 Cary, IL 60013 United States